Call Centres & Customer Service Areas

Call Centres are about delivering customer service... and fast. Omnivex Digital Signage software with its unique ability to gather and display data from databases is leading the way with Call Centre digital signage.

You too can display metrics, telephone waiting time * and other information that allows your customer service staff to be more productive and improve communication between teams.

If your need your digital signage to work for you, and collect data from a Database or Help Desk application and display this along with a live TV or RSS feed ( and much much more), then we can help.

Deliver your call centre metrics in real-time, keep the team informed updated and on task, with Digital Signage that adds value.

With Omnivex Digital Signage Software, call centres have found improved productivity because the whole system can be managed from the one location and many teams - even in separate locations can share and collaborate.

Omnivex Digital Signage Software enables you to display:

• Real-time weather, news and other information for reception or lobby
• Directories of the centre - including maps and wayfinding
• Kiosks that they can use themselves
• Information about the cafe, food specials and other locations
• Weather - today, tomorrow, and more
• Different screens can display different content
• Video walls can track sales, call centre statistics, calls on hold, waiting metrics
• Server and NOC room information can be displayed
• Training can be included on screens - so the screens can have a multiple purpose of customer facing and staff facing
• Update your employees on company policies, new product and service offerings, promotions, HR notices, messages from the Head Office etc.

* Needs the correct phone system, contact sales consultant at Communitech for details.

There’s no better way to design a brand experience that sets you apart while building profitable customer relationships. Contact Communitech to discover how Omnivex Digital Signage network is helping call centres, customer service and sales areas with their Digital Signage.

Omnivex Digtal Signage Software simplifies Digital Signage Content Management.

"Omnivex Software was able to display a varied format of data in a way that T-Mobile deemed key in its customer support staff providing the correct level of customer satisfaction to its customer.

The Omnivex Digital Signage system is cost effective and productivity enhancing because it allows the company to manage the system from one central location. This helps reduce operation costs in addition to automating the process of displaying real-time call centre metrics by using data from each call centre - formatting the information and displaying it in real-time."

The ability to incorporate a live television feed on certain screens within the call centre, post alerts and other messages in real-time and other system features used to improve customer service.